Our focus is complete customer satisfaction. In the event, if you are displeased with the services provided, we will refund back the money, provided the reasons are genuine and proved after investigation. Please read the fine prints of each deal before buying it, it provides all the details about the services or the product you purchase.

In case of dissatisfaction from our services, clients have the liberty to cancel their bookings and request a refund from us. Our Policy for the cancellation and refund will be as follows:

Cancellation Policy

For Cancellations please contact the us via contact us link available under your booking page. The cancellation is non-chargeable if informed 24 hours in advance and fully refundable. Incase of cancellation done within 24 hours of the service schedule, no refund will be processed. 

Requests received later than as mentioned in your booking shall be chargeable as per policies mentioned..

Refund Policy

Refund shall take minimum 5-7 business days to be processed.

 

Payment made towards Third Party Services (Therapists) will be refunded within 30 days of cancelation. In the event of non receipt of refunds from the third party service providers, services will be compensated and the value equal to the paid amount will be added to the customer's wallet and can be utilized for services any time.  

If paid by credit card, refunds will be issued to the original credit card provided at the time of purchase and in case of payment gateway name payments refund will be made to the same account.

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Specific Policy for Booking Cancellations and rescheduling:

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**Cancellation and Rescheduling Policy**

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**1. Notice Period for Cancellation:**
- **24-Hour Notice:** We request a minimum of 24 hours' notice for cancellations or rescheduling of appointments. This allows us to offer the time slot to other clients and manage our schedule effectively.
- **Late Cancellation:** Cancellations made less than 24 hours before the scheduled appointment may incur a cancellation fee.

 

**2. Cancellation Fees:**
- **Less than 24 Hours Notice:** A fee equivalent to 50% of the scheduled service cost will be charged for cancellations made less than 24 hours before the appointment.
- **No-Show:** If you do not show up for your appointment without any prior notice, a fee equivalent to 100% of the scheduled service cost will be charged.

 

**3. Rescheduling:**
- **Rescheduling with Notice:** You may reschedule your appointment at no extra charge if you provide at least 24 hours' notice.
- **Late Rescheduling:** If rescheduling is requested with less than 24 hours' notice, a rescheduling fee of 25% of the service cost may apply.

 

**4. Payment Information:**
- **Credit Card Guarantee:** A credit card guarantee is required to book and hold your appointment. Your card will only be charged in accordance with this cancellation and rescheduling policy.
- **Prepayment:** For certain services or packages, prepayment may be required. In such cases, the cancellation and rescheduling terms will be outlined at the time of booking.

 

**5. Exceptions:**
- **Medical Emergencies:** In case of medical emergencies or unforeseen circumstances, please contact us as soon as possible. We will review each situation individually and may waive fees at our discretion.

 

**6. Holiday and Peak Times:**
- **Peak Times:** During holidays or peak periods, stricter cancellation and rescheduling terms may apply. This will be communicated to you at the time of booking.

 

**7. Contact Information:**

- **To Cancel or Reschedule:** Please contact us directly at +918297988909 or sparshmyspa@gmail.com during our business hours to cancel or reschedule your appointment.

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