Terms and Conditions
1. Introduction
Welcome to SparshMySpa.com, a platform that offers holistic healing through massages by partnering with top-rated spas and therapists across 13 cities in India. By accessing or using our website, you agree to comply with and be bound by the following terms and conditions.
2. Services
SparshMySpa provides a platform to book massages and other wellness services through our network of partnered spas and therapists. While we strive to ensure the highest quality of services, SparshMySpa acts solely as an intermediary and is not responsible for the actual provision of the services by the spas or therapists.
3. Booking and Payments
3.1 Booking Process
- Users can browse and book services through our website.
- Bookings are subject to availability and confirmation from the spa or therapist.
3.2 Payments
- Payments must be made at the time of booking through our secure payment gateway.
- We accept various payment methods including credit/debit cards and digital wallets.
4. Cancellation and Refund Policy
4.1 Cancellation by Users
- Users can cancel their bookings up to 24 hours before the scheduled appointment for a full refund.
- Cancellations made within 24 hours of the appointment will incur a 50% cancellation fee.
4.2 Cancellation by Partners
- If a spa or therapist cancels a booking, users will be notified as soon as possible and offered an alternative booking or a full refund.
5. User Responsibilities
5.1 Accurate Information
- Users must provide accurate and up-to-date information during the booking process.
- SparshMySpa is not responsible for any issues arising from incorrect information provided by users.
5.2 Conduct
- Users must conduct themselves in a respectful and appropriate manner when visiting our partner spas and therapists.
- Any inappropriate behavior may result in the termination of services without a refund.
6. Partner Responsibilities
- Our partner spas and therapists are required to maintain high standards of service and hygiene.
- Partners must ensure that all equipment and facilities used during the services are clean and safe.
7. Limitation of Liability
- SparshMySpa is not liable for any injury, loss, or damage that may occur during the provision of services by our partners.
- Users agree to release SparshMySpa from any claims arising from the use of our platform or the services provided by our partners.
8. Intellectual Property
- All content on SparshMySpa.com, including text, graphics, logos, and images, is the property of SparshMySpa and is protected by intellectual property laws.
- Users may not use, reproduce, or distribute any content from our website without our prior written permission.
9. Privacy Policy
- Our privacy policy, which outlines how we collect, use, and protect user data, is an integral part of these terms and conditions.
- By using our website, users agree to the terms of our privacy policy.
10. Changes to Terms and Conditions
- SparshMySpa reserves the right to modify these terms and conditions at any time.
- Users will be notified of any significant changes, and continued use of the website constitutes acceptance of the updated terms and conditions.
11. Governing Law
- These terms and conditions are governed by the laws of India.
- Any disputes arising from the use of our website or services will be subject to the exclusive jurisdiction of the courts in India.
12. Contact Information
- For any questions or concerns regarding these terms and conditions, users can contact us at support@sparshmyspa.com.
By using SparshMySpa.com, you acknowledge that you have read, understood, and agree to be bound by these terms and conditions.